Refund and Returns Policy

Last Updated: 17/7/2026

At Seed Beej, we always aim to provide high-quality seeds, plants, and gardening products to our customers. All items are thoroughly checked before dispatch. Please review our refund and return guidelines below.

1. No Return & No Refund Policy

Due to the nature of our products including seeds, live plants, soil mixes, fertilizers, pesticides, and gardening supplies, we do not accept returns or offer refunds once an order has been delivered.

This policy exists because:

  • Seeds and plants are perishable products
  • Germination and plant health depend on external growing conditions
  • Products cannot be resold once opened or handled
  • Improper storage, watering, transplanting, or environmental exposure after delivery may affect product condition
  • Returned items may become contaminated or damaged

However, we do support customers in genuine cases of:

βœ” Wrong product received βœ” Damaged product received βœ” Missing item in parcel

Approved cases may qualify for replacement or store adjustment only. Refunds are generally not applicable.

2. Failed Delivery / Refused Parcel Policy (Customer Responsibility)

Once an order is dispatched, timely acceptance of the parcel is the customer’s responsibility. Live plants are perishable and any delay in delivery directly affects their condition.

Seed Beej will NOT be responsible, and NO refund, NO return, NO replacement, and NO store credit will be given, if the parcel is delayed, returned, or damaged because:

  • The customer refuses to accept the parcel from the courier
  • The customer does not answer the courier’s calls or messages
  • The customer is not available at the given address at the time of delivery
  • The customer provides an incomplete, incorrect, or unreachable address
  • The customer requests the courier to hold or delay the delivery
  • The customer delays collecting the parcel from the courier office/point

In all such cases, the order will be considered fulfilled from our side and the full payment will remain non-refundable, because the product was dispatched in healthy/proper condition and the delay occurred due to the customer’s own actions.

If the parcel is returned to us and the customer requests re-delivery:

  • Full delivery charges must be paid again by the customer
  • For live plants, if the plant has been damaged or lost due to the failed delivery, the customer must place and pay for a new order β€” the damaged plant will not be resent or compensated

Customers who repeatedly refuse COD (Cash on Delivery) parcels may be required to pay in advance for future orders, or may be restricted from ordering.

3. Live Plants Claim Policy (Important)

Live plants are highly sensitive products and their condition can change quickly after delivery depending on handling, watering, sunlight, temperature, repotting, or transplanting.

Therefore, any issue regarding:

  • damaged plant
  • unhealthy plant
  • broken stems/leaves
  • incorrect plant received

must be reported within 6 HOURS of delivery.

To qualify for review, customer must provide:

  • clear unboxing video recorded before opening the parcel
  • parcel label clearly visible
  • clear photos/videos of the plant condition

The unboxing video must be one single, continuous, unedited recording β€” starting before the parcel is opened. Cut, edited, paused, or incomplete videos will not be accepted as proof.

Claims reported after 6 hours may not be accepted because plant condition cannot be verified once the plant has been handled, watered, repotted, transplanted, or exposed to different environmental conditions.

Minor shipping stress such as:

  • slight yellow leaves
  • soft leaves
  • soil movement
  • temporary drooping

is considered normal for live plants during transit and does not qualify for any claim.

4. Courier Delays Beyond Our Control

Delivery timelines depend on courier companies. Delays caused by weather conditions, strikes, public holidays, remote locations, courier operational issues, or other factors beyond our control are not Seed Beej’s responsibility.

We dispatch all plants in healthy condition with proper packing. If a delivery is delayed due to courier-side or customer-side reasons, no refund or replacement claim will apply on that basis alone. However, in genuine courier-mishandling cases (with proper unboxing video proof), we may support the customer at our discretion.

5. Replacement Eligibility For Other Products

For non-living items such as:

  • seeds
  • pots
  • tools
  • fertilizers
  • sprays
  • gardening accessories

any missing, damaged, or incorrect item claim must be reported within 24 HOURS of delivery.

Customer must provide:

  • order number
  • clear unboxing video (single, continuous, unedited)
  • parcel label
  • clear issue photos/videos

Claims without proper unboxing video proof may not qualify for replacement.

After verification:

πŸ‘‰ We may ship a replacement item OR πŸ‘‰ Adjust the amount in the customer’s next order/store credit.

6. Germination & Growth Disclaimer

We do not guarantee:

  • germination percentage
  • plant growth speed
  • flowering or fruiting
  • crop yield
  • plant survival after transplant

because these depend on factors outside our control, including:

  • climate and weather
  • watering practices
  • soil quality
  • sunlight exposure
  • fertilizer usage
  • pests and diseases
  • overall plant care

However:

βœ” Seeds are checked and tested before packing βœ” Products are quality checked before dispatch βœ” Proper packing standards are maintained

7. Damaged Parcel Policy

If a parcel appears damaged during delivery:

  • Record a proper unboxing video immediately
  • Take clear photos of parcel condition
  • Report the issue within the applicable claim window

We may coordinate with the courier company where necessary and provide support accordingly.

8. Order Cancellation Policy

Orders may only be cancelled before dispatch.

Orders already shipped or handed over to the courier cannot be cancelled. Refusing a dispatched parcel is not considered a cancellation and will be treated under the Failed Delivery / Refused Parcel Policy (Section 2).

If we are unable to reach the customer for order confirmation, the order may be put on hold or cancelled.

9. Strictly Non-Returnable Items

The following products are strictly non-returnable and non-refundable:

  • Seeds
  • Bulbs
  • Live plants
  • Soil mixes / Potting mixes
  • Fertilizers
  • Pesticides / Sprays
  • Liquid products
  • Opened gardening supplies
  • Used gardening tools/accessories

10. False Claims & Misuse

Any claim found to be false, exaggerated, or based on edited/manipulated proof will be rejected. Customers making repeated false claims may be blacklisted from future orders. Seed Beej reserves the right to make the final decision on all claims after verification.

11. Important Customer Responsibility

Customers are requested to:

  • provide accurate and complete shipping details with an active phone number
  • remain reachable on the provided contact number during delivery days
  • receive parcels on time / on first delivery attempt
  • open parcels carefully
  • record proper unboxing videos
  • follow plant care instructions properly

Seed Beej is not responsible for damage caused after delivery due to improper handling, delayed opening, incorrect care, or environmental conditions β€” or before delivery due to the customer’s unavailability, refusal, or wrong address.

12. Policy Updates

Seed Beej reserves the right to update or modify this Refund & Returns Policy at any time without prior notice.

Updated policies will be posted on this page with the latest revision date.

12. Contact Us

For support or claim requests:

πŸ“§ info@seedbeej.pk πŸ“ž 0316-4661524 🌐 www.seedbeej.pk

We always try our best to support genuine customers and provide the best possible gardening experience.